Privacy Policy
Last Updated: 30 October 2026
At HOMEBIDDER, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.
Personal Information
- Full name, email address, and phone number
- Property addresses and location data
- Financial information (mortgage details, income)
- Identity verification documents (passport, driver's license)
- Employment history and references
Automatically Collected Information
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on site
- Geolocation data (with your consent)
- Cookies and similar tracking technologies
Property & Transaction Data
- Property listings and images
- Bid history and amounts
- Viewing requests and attendance
- Messages and communications
- Property Transactions: Facilitate property sales, rentals, and auctions
- Identity Verification: Verify user identities and prevent fraud
- Matchmaking: Connect buyers/tenants with brokers, conveyancers, and protection advisers
- Communications: Send notifications, updates, and service messages
- Analytics: Improve our platform performance and user experience
- Legal Compliance: Comply with legal obligations and prevent illegal activity
- Marketing: Send promotional offers (with your consent, opt-out available)
With Property Owners
When you bid on a property or request a viewing, property owners with an active subscription can see your: name, contact details, mortgage status, and conveyancer information.
With Professionals (Brokers, Conveyancers, Protection Advisers)
When you select a professional from our network, we share relevant information needed to provide services (e.g., mortgage fact-find, property details).
With Third-Party Service Providers
We work with trusted partners for: payment processing, email delivery, cloud hosting, and AI-powered features. All partners are bound by strict data protection agreements.
Legal Disclosure
We may disclose your information if required by law, court order, or to protect our legal rights and prevent fraud.
We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our cookie consent banner.
We implement industry-standard security measures to protect your data:
- HTTPS encryption for all data transmission
- Secure authentication with JWT tokens
- Regular security audits and penetration testing
- Role-based access control (RBAC)
- Automated backups and disaster recovery
- AI-powered fraud detection
Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Under GDPR and UK data protection law, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for marketing communications
To exercise any of these rights, please contact us at privacy@homebidder.co.uk
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Active accounts: Data retained while account is active
- Transaction records: 7 years (legal requirement for financial records)
- Identity verification: 1 year after expiry
- Marketing data: Until you opt-out
- Inactive accounts: Deleted after 3 years of inactivity
Our services are not intended for individuals under 18 years old. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: privacy@homebidder.co.uk
Phone: 1-800-HOMEBIDDER
Address: HOMEBIDDER Ltd, [Your Business Address], United Kingdom
Data Protection Officer: [DPO Name] - dpo@homebidder.co.uk